Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ashley@theblissfuldog.com. Please note that returns will need to be sent to the following address: 50688 235th Ave Clearbrook, MN 56634.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ashley@theblissfuldog.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashley@theblissfuldog.com.
WHAT IS YOUR RETURN POLICY?
It's simple. We want you to be happy, no...make that ECSTATIC with your stuff you get from us.
We want you posting on Facebook, Instagramming away and telling strangers on the street about your dog's nose, paws and elbows looking great.
IF, heaven forbid, you are unhappy, contact us first. Let’s figure out what it will take to make you happy and take it from there. I had a mini panic attack just thinking about anyone being unhappy with our products. Give us the chance to regain your confidence and business.
Bottom Line - we accept returns, exchanges, we will work with you. We will not leave you upset, if at all possible. We do ask that you give us a chance to make it right.
We're required to have specific times etc. So, we offer an unlimited 90 day return policy. Just contact us and we'll fix it, if humanely possible.
Telephone Monday-Saturday 9am until 7pm Central Time 1.855.DOG.BLISS
Mailing and Street Address: The Blissful Dog Inc. 50688 235th Ave., Clearbrook, MN 56634
WHAT ABOUT MY PRIVACY?
We never, ever, EVER share your personal info with anyone. Sensitive information entered online is encrypted and transmitted using SSL (Secure Socket Layers) technology provided by Shopify's merchant services companies. I promise, your email address is never, ever shared with anyone. Larkanator will make sure nobody gets your stuff!
TERMS OF SERVICE
Separate TERMS OF SERVICE page is here
The Blissful Dog®, Blissful Dog® and NOSE BUTTER® are legally copyrighted names. Only authorized sellers are allowed to resale any items found on this site. All descriptions, information, etc. is COPYRIGHTED and may not be copied without permission.